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JRCERT Complaints on Accredited Programs

Policy Statements

The Joint Review Committee on Education in Radiologic Technology (JRCERT):

80.001 follows due process upon receipt of a written, signed complaint containing allegations which indicate that an accredited program, or program seeking accreditation, may not be in substantial compliance with therelevant accreditation standardsor may not follow JRCERT accreditation policies.
80.002

acts only when practices or conditions indicate the program may not be in substantial compliance with the relevant accreditation standards or may not follow JRCERT accreditation policies.

80.003

following receipt of a written complaint, if a program has a scheduled site visit, designates the Chief Executive Officer, with consent of the Board Chair, to authorize investigation of said complaint by the site visit team without prior notification to the program of the specific allegations.

80.004

may conduct unannounced site visits, consistent with JRCERT Policy 11.600, Policy Statement 11.610. The program is responsible for the expenses associated with the unannounced site visit (e.g. accommodations, travel, meals), as well as a flat rate fee of $2,500.00.

Procedures

The Joint Review Committee on Education in Radiologic Technology (JRCERT):

80.001A designates the Chief Executive Officer to facilitate investigation and resolution to determine if a complaint relates to program compliance with relevant accreditation standards or established accreditation policies.
  i. If no, notifies complainant accordingly within twenty (20) working days following receipt of the complaint;
  ii. If yes, acknowledges receipt of the allegations to the complainant within twenty (20) working days of its receipt and provides the policy and procedures pertaining to investigation and resolution.
80.001B accepts only written, signed allegations of non-compliance with relevant accreditation standards or JRCERT accreditation policies by JRCERT accredited programs or those seeking JRCERT accreditation.
80.001C maintains confidentiality of the complainant’s identity unless authorized to disclose identity by the complainant or disclosure is required by legal process.
80.001D ensures that reasonable efforts have been made within the program or sponsorto resolve the complaint, unless such efforts, in the opinion of the JRCERT, would be nonproductive.;
80.001E notifies the chief executive officer of the sponsor and the program director of the substance of the allegations and requires a written response to the complaint be submitted within thirty (30) working days.
80.001F provides the Board of Directors with copies of this notification to the sponsor.
80.001G may request further information or materials relative to the allegations from the complainant, sponsor, program, or other relevant sources.
80.001H provides the sponsor/program response to the Board of Directors who consider the allegations and all relevant information obtained in the course of investigation and formulate an appropriate action according to the following guidelines:
  i. if the allegations are determined to be unrelated to the relevant accreditation standardsor established accreditation policies or without merit, the chief executive officer of the sponsor, program director, and complainant are notified of this determination within ten (10) working days;
  ii. if the investigation reveals that the allegations are determined to be related to relevant accreditation standards or established accreditation policies, the JRCERT shall notify the program of this determination within ten (10) working days and request that the program submit a report and documentation demonstrating that the areas of non-compliance have been corrected within thirty (30) working days following such notification.
    a. If the JRCERT is satisfied with this response, the chief executive officer of the sponsor, program director, and the complainant are notified of JRCERT satisfaction with resolution of the matter and the program’s accreditation status is reaffirmed.  
    b. Should the JRCERT not receive any response from the program or determine that the program has failed to demonstrate that the areas of non-compliance have been corrected, the JRCERT   
      1. may request and arrange for a site visit or conduct an unannounced site visit of the program as soon as feasible. The purpose of this site visit shall be to investigate the allegations. However, other areas of non-compliance with the relevant accreditation standards identified by the site visitor will be investigated. 
      2. shall consider a change of accreditation status. The chief executive officer of the sponsor, program director, and the complainant shall be notified of any change in accreditation status.  
80.002A

where a complainant has threatened or filed legal action in a court of law or before a governmental agency against a program or institution housing said program, the JRCERT reserves the right to hold such complaint in abeyance until after the later of a final judgment by a court of law or governmental agency or finalization of any appeal of such judgment. 

80.004A at any time following receipt of a complaint, designates the Chief Executive Officer, with the consent of the Board Chair, to authorize an unannounced site visit based on the severity of allegations without prior notification to the program of such allegations.    

Cross References

10.900 Fair Practice Standards in Education
11.100 Principles of JRCERT Accreditation
11.500 Site Visit of the Program
50.700 Functions and Responsibilities

Adopted by the Joint Review Committee on Education in Radiologic Technology:  04/04
Revised:  10/05; 04/08; 04/12; 10/14; 04/16; 04/17